Features — Bookings, Websites & Reminders

Bookings

An online diary that runs itself

Live availability synced across every channel
Service and staff picker tailored to each booking
Automatic conflict checks so double bookings can't happen
Unique reference number on every confirmation
Self-serve reschedules and cancellations for clients
Buffer time, breaks, holidays and leave in one place

Payments

Flexible payments that protect your revenue

Card secured at every booking — no charge taken until after the appointment
Settle via the stored card or mark as paid in cash from the admin dashboard
Automatic late-cancel and no-show fees charged to the saved card
Pay by link — send a Stripe payment link to clients for manually created appointments
Apple Pay, Google Pay, Link and every major card
One-click refunds straight from the booking page
PCI-compliant, 3D Secure-ready checkout

Websites

Your own business site, ready in minutes

velixa.co.uk/site/your-name included
Service menu with rich descriptions, prices and durations
Photo gallery to showcase your best work
Business hours, contact details and directions built in
One-tap booking button on every page
SEO metadata and structured data generated for you

Custom domain

Your booking site on your own domain

Your URL (e.g. www.mybusiness.com), not a Velixa subdomain
Free SSL certificate via Let's Encrypt — issued and renewed automatically
Compatible with any registrar — just add one A record
Full booking site under your domain, not just the diary
Included in every plan — no upgrade or add-on needed

Comms

On-brand emails sent on autopilot

Instant confirmations the moment a booking is made
Digital receipts after every payment
Day-before and hour-before reminders
Reschedule and cancellation acknowledgements
Live alerts to staff for new appointments
Fine-grained preferences per merchant and customer

Team

Run your whole team from one place

Individual profiles, photos and schedules per person
Assign services to the people qualified to perform them
Holiday, sick leave and time-off tracking
Role-based access — owner, manager, staff
One-click invitations for new team members
Per-person working hour overrides when cover is needed

Insights

Numbers that actually mean something

Revenue trends by day, week, month and year
Booking volume by status and source
Top-performing services and busiest time slots
New versus returning client mix
Team utilisation and revenue-per-staff
Flexible date ranges with one-click exports

Widget

Bookings on the website you already have

One-line embed — copy, paste, go live
Your brand colours, logo and wording throughout
Looks native on phones, tablets and desktops
Real-time slot availability with no manual refresh
Same checkout engine as the core platform
Modern integration — no ugly iframes or pop-ups

Security

Your data, looked after seriously

Encryption in transit and at rest for sensitive records
CSRF protection on every form across the platform
Rate limiting and bot controls on public endpoints
Hardened session handling with rotating identifiers
PCI-compliant card processing handled by Stripe
GDPR-aware data exports, retention and deletion tools

SMS

Text reminders that keep the diary full

Pay-as-you-go credit packs from 100 to 2,000 messages
Automatic low-balance email so you never run dry mid-week
Per-template on/off — confirmations, reminders, marketing
Failed sends are auto-refunded back to your balance
Itemised activity log of every credit in and out
Multi-segment (long) messages handled transparently

Marketing

Bring quiet weeks back to life

One-tap broadcasts to filtered segments of your client list
Automations for post-visit thank-you, win-back and birthdays
Compose once, send via email and SMS in a single campaign
Per-campaign open and click tracking in real time
GDPR-compliant — only opted-in customers ever receive messages
Built-in throttling and quiet hours to prevent over-sending

Loyalty

A loyalty programme that rewards regulars automatically

Points per visit

Award points on every paid booking based on the rule you set.

Per-service earn rates

Boost earn rates on the services you most want repeated.

Reward thresholds

Set the points needed for each reward — from a £5 discount to a free service.

Customer balance on the site

Logged-in customers see their balance and progress to the next reward.

One-tap redemption at checkout

Apply rewards at the booking step, no manual codes.

Birthday and milestone bonuses

Drip extra points to keep regulars engaged.

Reviews

Turn happy visits into social proof

Post-visit review request emails sent on autopilot
Star ratings and written feedback on your hosted site
Moderation queue — approve, reply or hide any review
One-tap public replies that customers see on your page
Spam and abuse filtering with rate-limited submissions
Aggregated rating shown on your booking pages and widget

Retail

Sell products at the till alongside services

Product catalogue with SKU, price, cost, VAT and stock on hand
CSV import to bulk-load or update your inventory in seconds
USB-barcode-scanner-ready till lookup on the inventory page
Low-stock email alerts the moment a product crosses your threshold
Sales and margin reports per product, day, week or month
Items add to the customer's receipt and appear in finance reports

Scale

One login for every site, room and resource

Unlimited locations with per-site hours, services and staff
Resource allocation (rooms, chairs, equipment) with conflict checks
Bookable promotion codes scoped to a location or service
Custom intake forms attached per service for new clients
Colour tags to organise the diary the way you actually think
Bulk reschedule, blocked time and holiday tools across sites

Mobile

Run the business from your pocket

Full diary view with day, week and staff breakdowns
Push notifications the moment a booking, payment or review lands
Take card payments and issue refunds on the move
Edit services, prices and staff schedules from your phone
Secure biometric sign-in with auto session refresh
Same data, same login as the web dashboard — always in sync

See every feature in action

Set up in minutes. 7-day free trial, then just £12.95 a month — every tool, no surprises.

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Memberships

Memberships your regulars actually buy

Tiered membership plans

Build as many tiers as you need with their own price, perks and included visits.

Recurring billing via Stripe

Cards on file are charged on schedule with payouts straight to your Stripe account.

Member-only booking discounts

Apply automatic price overrides on services included in a tier.

Self-serve member portal

Members manage their plan, payment method and upcoming visits from your hosted site.

Failed-payment retries

Stripe automatically retries on declined cards and emails the member to update.

Cancel & pause windows

Set notice periods and pause rules so the rota stays predictable.

Gift cards

Sell branded gift cards from your booking page

Sell from your hosted site — no extra tools needed
Branded voucher emails with your logo and colours
Redeem against any service at the booking checkout
Partial redemption — unspent balance stays on the voucher
Expiry rules you control, with no-expiry option
Stripe-powered settlement direct to your account

Recurring & Waitlist

Recurring bookings and a smart waitlist that fills cancellations for you

Weekly, fortnightly or monthly series

Lock regulars into the same slot for as long as they need.

Per-instance edits

Move or cancel one booking in a series without breaking the rest.

Smart waitlist

Customers join a waitlist when their preferred slot is full.

Automatic cancellation offers

When a slot frees up, the waitlist offers it to the next-best match by tokenised link.

Time-boxed claim windows

Offers expire after a window you set so a slot doesn't stay locked.

Conflict checks per series

Series respect staff time off, holidays and venue closures.

Tap to Pay

Take cards on iPhone with no extra hardware

No card reader needed — your iPhone is the terminal
Contactless, chip and wallets: Apple Pay, Google Pay, Visa, Mastercard
Settles to your Stripe account on the standard schedule
Linked to a specific booking with one tap
Standalone retail sales without an appointment attached
Every transaction in your daily takings report

Powerful features for every side of your business